In CRM, ERP, CMS, applications is a category of software that covers a broad set of applications designed to help businesses manage many of the following business processes, specially for large enterprises:
- customer data & interaction
- access business information
- automate sales
- track leads & contracts
- marketing, clients and contacts
- customer support, vendor / partner relationships
- knowledge and training
- assets or resources
CMS: Content Management Systems – Manages all content corresponding to that enterprise with superadmin control.
CRM: Customer Relation Management – Customer support, partners & maintain business contacts, Generate & track leads, automate sales.
ERP: Enterprise Resource Planning – Ideal for large scale enterprise & industries which manipulate, monitor, manage all level products, leads, clients & employee data with enriched reports.